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Lazman1140's avatar
Lazman1140
New member | Level 2
3 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
account access
BilboBaggins67's avatar
BilboBaggins67
Explorer | Level 3
2 years ago
I thought that might be the case but I’ve got emails from Dropbox in my gmail account from years ago so I think it’s the right email address. I couldn’t remember the password so that’s been changed but that shouldn’t affect it
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

How long ago did you last log in, however BilboBaggins67 ?

 

If it was over 12 months the data is removed for inactivity and not recoverable. 

  • BilboBaggins67's avatar
    BilboBaggins67
    Explorer | Level 3
    2 years ago
    I don’t keep records but it’s not been that long. Even if it was, it’s my data and I haven’t had a notification that anything was going to be deleted
    • BilboBaggins67's avatar
      BilboBaggins67
      Explorer | Level 3
      2 years ago
      Is anyone on here able to help me recover my account or my files?
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        BilboBaggins67 wrote:
        Is anyone on here able to help me recover my account or my files?

        If its over 12 months its unrecoverable. The terms and conditions do state this and Dropbox does send multiple emails over many months before it does so.

         

        A quick easy way to check is via www.dropbox.com/events - what does that say or show? Also, if they were accidentally deleted they would be recoverable, for 30 days assuming you are a free user, from that page. 

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