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Forum Discussion
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
I donât keep records but itâs not been that long. Even if it was, itâs my data and I havenât had a notification that anything was going to be deleted
Is anyone on here able to help me recover my account or my files?
- Mark
Super User II
BilboBaggins67 wrote:
Is anyone on here able to help me recover my account or my files?If its over 12 months its unrecoverable. The terms and conditions do state this and Dropbox does send multiple emails over many months before it does so.
A quick easy way to check is via www.dropbox.com/events - what does that say or show? Also, if they were accidentally deleted they would be recoverable, for 30 days assuming you are a free user, from that page.
- Been there. No events. Also no multiple emails. Is there a support email address for free account holders?
- Mark
If Events is blank its back to what Rich said before - either the account is brand new OR it has been cleared for inactivity.
All support options are listed at www.dropbox.com/support which is account dependent. Note that there is no incoming email support for any level of Dropbox account - even Enterprise. Everything is done via that link.
