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Lazman1140's avatar
Lazman1140
New member | Level 2
3 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
account access
BilboBaggins67's avatar
BilboBaggins67
Explorer | Level 3
2 years ago
Is anyone on here able to help me recover my account or my files?
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
BilboBaggins67 wrote:
Is anyone on here able to help me recover my account or my files?

If its over 12 months its unrecoverable. The terms and conditions do state this and Dropbox does send multiple emails over many months before it does so.

 

A quick easy way to check is via www.dropbox.com/events - what does that say or show? Also, if they were accidentally deleted they would be recoverable, for 30 days assuming you are a free user, from that page. 

  • BilboBaggins67's avatar
    BilboBaggins67
    Explorer | Level 3
    2 years ago
    Been there. No events. Also no multiple emails. Is there a support email address for free account holders?
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    If Events is blank its back to what Rich said before - either the account is brand new OR it has been cleared for inactivity.

     

    All support options are listed at www.dropbox.com/support which is account dependent. Note that there is no incoming email support for any level of Dropbox account - even Enterprise. Everything is done via that link. 

  • BilboBaggins67's avatar
    BilboBaggins67
    Explorer | Level 3
    2 years ago
    Thanks for your help. It was an old work email account. I’m back in

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