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Lazman1140's avatar
Lazman1140
New member | Level 2
3 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
account access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Johnofcc, thanks for reaching out to the Dropbox Community.

 

Dropbox wouldn't have deleted your files, even if your subscription wasn't renewed, your account would just go over its quota and you'd keep getting reminders to re-upgrade.

 

Did you receive any of those reminders?

 

Also, when was the last time you logged in to the account? If it's been more than 12 months, the account itself would have been deleted due to inactivity.

 

Could that be the case?

Johnofcc's avatar
Johnofcc
New member | Level 2
2 years ago
I logged in woth my old username & password just fine. The files sre gone though. May or may not have been 12 months. The account was still active though. Just not in a paid subscription. Where would i find the files? Thanks!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, if the account was active, then the files should be in your all files page.

     

    Try looking at your deleted files and your events page as well, to see if you can find anything there.

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