Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Lazman1140's avatar
Lazman1140
New member | Level 2
3 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
account access
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi Raquel7 

Before you noticed it was empty how long ago did you last log on?

Raquel7's avatar
Raquel7
Explorer | Level 3
2 years ago

Hello! im not sure but maximum 3 months 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Raquel7 wrote:

    Hello! im not sure but maximum 3 months 

    And events is empty?

     

    If so only a few things can have happened - the account was deleted and this is a new one (or you've accidentally logged in to a new account instead of one you already had), the files have been permanently deleted by something - which would not appear on Events OR they were shared files and you have been removed from said share. 

    • Raquel7's avatar
      Raquel7
      Explorer | Level 3
      2 years ago

      Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account?  

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        Raquel7 wrote:

        Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account?  

        It isnt possible to recover a deleted account, but, my guess is that if you didn actually delete it you have accidentally logged in and set up a second account and your data will be on the 'old' one instead. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Raquel7, just to confirm, are you sure that you're using the same email address to login to your account, as you did before?

    • Raquel7's avatar
      Raquel7
      Explorer | Level 3
      2 years ago

      Hi Hannah, yes im sure cause i just have one mail account

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!