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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
account access
Raquel7's avatar
Raquel7
Explorer | Level 3
1 year ago

Hello! im not sure but maximum 3 months 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago
Raquel7 wrote:

Hello! im not sure but maximum 3 months 

And events is empty?

 

If so only a few things can have happened - the account was deleted and this is a new one (or you've accidentally logged in to a new account instead of one you already had), the files have been permanently deleted by something - which would not appear on Events OR they were shared files and you have been removed from said share. 

  • Raquel7's avatar
    Raquel7
    Explorer | Level 3
    1 year ago

    Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account?  

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      1 year ago
      Raquel7 wrote:

      Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account?  

      It isnt possible to recover a deleted account, but, my guess is that if you didn actually delete it you have accidentally logged in and set up a second account and your data will be on the 'old' one instead. 

      • Raquel7's avatar
        Raquel7
        Explorer | Level 3
        1 year ago

        But can you have two accounts with the same email address? i just have one adress, so that why i dont understand. 

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