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Lazman1140's avatar
Lazman1140
New member | Level 2
3 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
account access
ON4237-67's avatar
ON4237-67
New member | Level 2
2 years ago

Thank you for responding. The events page shows that I "added the app" on 10/1/2024. That is the day I saved the videos to Dropbox. No activity at the events page before 10/1. I am 95% certain I have been in my account in the last year (only looking). This does appear to be a brand new account. Is there any way to retrieve the "old account"?

ON4237-67's avatar
ON4237-67
New member | Level 2
2 years ago

I received an email late September this year as follows. There's limited space available in your Dropbox. Even adding just one more file might stop your account from syncing and being able to access them when you need to. It did not indicate the account would be deleted, just that it would no longer sync.

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