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Forum Discussion

Lazman1140's avatar
Lazman1140
New member | Level 2
3 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
account access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, lt6.

 

Do you remember if you manually reset your password yourself or if you were perhaps prompted to create a new account?

lt6's avatar
lt6
Explorer | Level 3
2 years ago
I manually reset the password myself. Is there a way to get my old account back?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, can you also check your events page and let me know what you see there?

    • lt6's avatar
      lt6
      Explorer | Level 3
      2 years ago
      There is no activity there, except that I added the Dropbox app yesterday.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        lt6, do you remember if it had been more than 12 months since the last time you accessed your Dropbox account? If it had, the account could’ve been possibly disabled due to inactivity, in which case there’s not much that can be done, I’m afraid.

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