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Looking for more information about a permanent delete action
All my folders and files vanished from the account today and when we created a ticket, the support says that files were deleted permanently from the account. We asked who deleted, when and where? the...
Calvin2DBX
Dropbox Community Moderator
Dropbox Community ModeratorHi tossdown!
Thank you for getting in touch. I'd love to help you with this.
Having said that, you mentioned that support confirmed that the files were permanently deleted, which is a non-reversible action.
Please send me the ticket number so I can ensure no stone is left unturned.
While we would not be able to reverse a permanent deletion, we might be able to track down some more information and update you on the ticket with what we can find.
Thanks again!
Everything was in our folders yesterday. And if someone from our end deleted the files then it should show in events. no? no logs?
- Calvin2DBX
Hi tossdown
Thanks for the ticket number!
The events page on your side can't show records for items after a permanent deletion — the events page logs items which are within your version history, or have not been permanently deleted.
However, on this side, while we cannot restore permanent deletions, we may be able to find a trace of when the action occurred.
I have updated your ticket and increased the priority internally to help there with any further information that can be found from your account logs.
Hope that helps!
I hope to receive some quick and positive reply from support soon. All of the hard work and original files were in dropbox and there is absolutely no reason or mistake done on our end where files were mistakenly deleted.
- Got a reply from support specialist without any investigation. A link on how to restore files from recently deleted. No information on who and how they were deleted. Not helpful at all.
