Forum Discussion

jblankenship's avatar
jblankenship
Explorer | Level 3
2 years ago

Lost data after my company changed my account to my company email

Q:  when I was set up for my company they used my personal email for dropbox set up....I used it for several months and they just last week they changed it to my company email.  I lost all my data th...
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi jblankenship 

That isnt how Dropbox works - if they move you to a business account it doesnt 'delete' anything, it creates an account with either the work email OR a folder in the account with all the data. 

 

If there is nothing in Events or Deleted then the account you are using now has no data in it and is not recoverable - as its empty and brand new. 

 

Have you tried just logging in with your old email and password to see what happens via an incognito window?

jblankenship's avatar
jblankenship
Explorer | Level 3
2 years ago

Hi Mark,

I have logged in my personal email and the files are not in there either.  how can they just disappear then?  it's odd.

 

  • jblankenship's avatar
    jblankenship
    Explorer | Level 3
    2 years ago

    and it's not just one file, it's a lot of them.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      They shouldnt be able to - on the old account what is www.dropbox.com/events showing?

    • jblankenship's avatar
      jblankenship
      Explorer | Level 3
      2 years ago

      Mark,

      do you have any other ideas?

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey jblankenship, I'm not very clear on what happened exactly; did your company just change the email address associated with your already existing account?

         

        Or did they create a new account for you?

         

        Did you check your events page, like Mark suggested, while logged in with your personal email?

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