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Forum Discussion

Philip_Smith's avatar
Philip_Smith
Helpful | Level 6
3 years ago
Solved

Mass deletion happened today - Says it was me, it wasn't - Need help please

I have dropbox for our team. We have (usually) group folders that I created and shared from the Content Manager page... Well, today I went to open an Excel file that I use most days and Excel said t...
restore
  • Philip_Smith's avatar
    Philip_Smith
    3 years ago

    So, I just found out as an admin I can delete a file "permanently". It would be a good thing to have known this was even possible - I guess I never tried to delete a file permanently before. It was news to everyone on our team.

     

    Please DropBox - Why is "Dropbox Rewind" not always available? Crazy stuff!

     

    I thought for sure we would recover our files because we are on a paid DropBox, you know, you have 180 days to get them back. Not the case for us, we have lost the lot.

     

    Now for the task of compiling what data we have on other devices. We won't be solely trusting DropBox with our data from now on.

     

    Lesson learned the hard way.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi bonn88, once you get a ticket ID from the automated email response, please let us know!

bonn88's avatar
bonn88
Explorer | Level 4
3 years ago

Hello, I have sent two separate emails requesting help with my missing files but I have not received a ticket ID. Please help!

Thank you.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    As you're not receiving the email via the site, in order to look into this matter in more detail, would it be possible for us to reach out to the email associated with your forum profile?

  • bonn88's avatar
    bonn88
    Explorer | Level 4
    3 years ago

    Yes, please contact me at that email address.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey bonn88, I just sent you an email, so we can continue from there.

     

    Thanks!

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