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Philip_Smith's avatar
Philip_Smith
Helpful | Level 6
3 years ago
Solved

Mass deletion happened today - Says it was me, it wasn't - Need help please

I have dropbox for our team. We have (usually) group folders that I created and shared from the Content Manager page... Well, today I went to open an Excel file that I use most days and Excel said t...
restore
  • Philip_Smith's avatar
    Philip_Smith
    3 years ago

    So, I just found out as an admin I can delete a file "permanently". It would be a good thing to have known this was even possible - I guess I never tried to delete a file permanently before. It was news to everyone on our team.

     

    Please DropBox - Why is "Dropbox Rewind" not always available? Crazy stuff!

     

    I thought for sure we would recover our files because we are on a paid DropBox, you know, you have 180 days to get them back. Not the case for us, we have lost the lot.

     

    Now for the task of compiling what data we have on other devices. We won't be solely trusting DropBox with our data from now on.

     

    Lesson learned the hard way.

Toonbox's avatar
Toonbox
New member | Level 2
3 years ago

I have the same case. The problem is that I can see the event in the list, but I have no links connected to this case or any other way to undo this action. Just the list of actions. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Toonbox, do you see your deleted files in your deleted files page, so that you can restore them from there?

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