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joao cruz's avatar
joao cruz
New member | Level 2
3 years ago

Missing activity on an Excel file, what can I do?

Hello,   I have  aexcle file in my drop box that I update with information every week. I was on vacation for 2 weeks and when I return the last version of the file was from 20/december/2022. ...
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joao cruz1's avatar
joao cruz1
Explorer | Level 3
3 years ago

Hello Hannah,

 

I already made several tests and the problem is on the dropbox lite app.

 

If I put  a new file (PDF, Excle, WOrd, Picture) on Dropbox lite, the app sinc with drop box online and it's avaliable in all devices.

 

If I change the name of a file, even excel, it also update.

 

If I open an excel file and edit it's content, if I save it, it's only avaliable on the PC where I edited.

 

That's the reason the last version of the file is from December 2022, the date before I format the PC and install for the first time the drop box lite app on this PC. (the last time drop box sinc with the file on the PC)

 

The strange thing is that the file never lost its content from december 2022 till begining of august, the period where I open and edit almost every day. Now that I did not open and edit the file for 2 weeks, the file was replaced by the last version uploaded on drop box.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey joao cruz1 - sorry to jump in here, but I just wanted to mention that the the Dropbox app for Windows in S mode( Dropbox Lite) does not actively store files and folders on your device.

 

It allows you to access your files and folders that are stored on your Dropbox account when you’re connected to the internet, or if you chose to save them to your device for offline access. It works similarly to the other Dropbox mobile apps (even when you’re using it on a computer).

 

That said, it sounds like your Excel app had somehow cached this file and your changes, thus enabling you to work on it till recently. 

 

You might be better off asking on a Microsoft (Excel) forum about this.

 

I hope this helps a tad. 

  • joao cruz1's avatar
    joao cruz1
    Explorer | Level 3
    3 years ago

    Hello Walter,

     

    I already discuss this with Mycrosoft and what they said to my is to ask Drop Box.

     

    I think there is a problem with the app on sincronization the changes/saves on excel files.

     

    And now I'm between 2 forums where we try to find the guilty instead of looking to the solution of the problem.

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