We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

LeroyD's avatar
LeroyD
Helpful | Level 5
3 years ago
Solved

Missing all folders and files.

I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox
restore
  • Jay's avatar
    Jay
    3 years ago

    The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

     

    Are you certain that you don't have another email address which you could have used for Dropbox?

LeroyD's avatar
LeroyD
Helpful | Level 5
3 years ago

Not is deleted, didn't look in Events, didn't see that tab.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:

 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted

Is it possible that any of the above could be true?

  • LeroyD's avatar
    LeroyD
    Helpful | Level 5
    3 years ago

    Who deleted them and why?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Is it possible you have another Dropbox account with all the files on it? 

       

      When was the last time you accessed the account? Was it part of a Dropbox Business team?

      • LeroyD's avatar
        LeroyD
        Helpful | Level 5
        3 years ago

        January

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!