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LeroyD's avatar
LeroyD
Helpful | Level 5
3 years ago
Solved

Missing all folders and files.

I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox
restore
  • Jay's avatar
    Jay
    3 years ago

    The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

     

    Are you certain that you don't have another email address which you could have used for Dropbox?

LeroyD's avatar
LeroyD
Helpful | Level 5
3 years ago

Who deleted them and why?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Is it possible you have another Dropbox account with all the files on it? 

 

When was the last time you accessed the account? Was it part of a Dropbox Business team?

  • LeroyD's avatar
    LeroyD
    Helpful | Level 5
    3 years ago

    January

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

       

      Are you certain that you don't have another email address which you could have used for Dropbox?

      • LeroyD's avatar
        LeroyD
        Helpful | Level 5
        3 years ago

        Everything was under a different account. didn't know I had two. All good thanks!

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