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LeroyD's avatar
LeroyD
Helpful | Level 5
3 years ago
Solved

Missing all folders and files.

I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox
restore
  • Jay's avatar
    Jay
    3 years ago

    The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

     

    Are you certain that you don't have another email address which you could have used for Dropbox?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

 

Are you certain that you don't have another email address which you could have used for Dropbox?

LeroyD's avatar
LeroyD
Helpful | Level 5
3 years ago

Everything was under a different account. didn't know I had two. All good thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ljsellers, to find out if you have another Dropbox account, I would suggest looking through your email accounts for emails from Dropbox.

     

    This should give you a hint as to whether you've used another email address to sign up for Dropbox.

  • jgtx's avatar
    jgtx
    New member | Level 2
    3 years ago

    I had another email account but the files are missing in that one also.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to see you're missing your files, jgtx.

     

    Have you looked into your deleted files page and your events page, to see if you can find out anything about them?

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