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LeroyD's avatar
LeroyD
Helpful | Level 5
3 years ago
Solved

Missing all folders and files.

I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox
restore
  • Jay's avatar
    Jay
    3 years ago

    The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

     

    Are you certain that you don't have another email address which you could have used for Dropbox?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Glad to hear you were able to locate your other Dropbox account and your files! If you have any further queries in the future, feel free to message back.

 

Enjoy your week!

ljsellers's avatar
ljsellers
New member | Level 2
3 years ago

All of my files are missing too. If I suddenly have a second account, where is it and how do I get my files?

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