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Forum Discussion

LeroyD's avatar
LeroyD
Helpful | Level 5
3 years ago
Solved

Missing all folders and files.

I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox
restore
  • Jay's avatar
    Jay
    3 years ago

    The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

     

    Are you certain that you don't have another email address which you could have used for Dropbox?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

 

Are you certain that you don't have another email address which you could have used for Dropbox?

rachel-guz's avatar
rachel-guz
New member | Level 2
3 years ago

Hello, I am missing all folder and files. I pay for Dropbox Plus through my Google Apps and I am using the correct email address associated with the payment. Can someone please assist?

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