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Forum Discussion

LeroyD's avatar
LeroyD
Helpful | Level 5
3 years ago
Solved

Missing all folders and files.

I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox
restore
  • Jay's avatar
    Jay
    3 years ago

    The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.

     

    Are you certain that you don't have another email address which you could have used for Dropbox?

jackiebagnall's avatar
jackiebagnall
New member | Level 2
2 years ago

Hi Jay

Is there someone I can talk to about the exact same issue please?

Looking at 'events' page,  all my files were deleted on a date that I did not access Dropbox or delete the files.  Suggesting my account was hacked. 

 

Warmest

Jackie 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jackiebagnall, regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. 
 

You can also check for unusual logins on your account from this page.

 

Are you experiencing issues when attempting to restore your files from the events page?

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