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Forum Discussion

HollisHoHo's avatar
HollisHoHo
Helpful | Level 6
8 years ago
Solved

Missing files after folder renaming.

Working on a brief that is due tomorrow.  Time is of the essence.  I changed the names of many files & folders containing court forms.  Very tedious but had to be done.  When I finished & now ready t...
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  • Sanchez's avatar
    Sanchez
    8 years ago
    Hi again, HollisHoHo, 

    I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you. 

    Please have a look for their email, and get back to them when you can. 

    Thanks! 
HollisHoHo's avatar
HollisHoHo
Helpful | Level 6
8 years ago
IT HAPPENED AGAIN!!!!!!!!!!!!!! ENTIRE FOLDERS ARE DELETED!!!!!!!!!!! I GUARANTEE YOU, I DID NOT DELETE THEM. WHAT IS THE PROBLEM?? WHY IS THIS HAPPENING????
Wexlei's avatar
Wexlei
Explorer | Level 3
8 years ago

Hello HollisHoHo.

Is your Dropbox app syncing while you rename those files? Is it open?

Also, do you have enough free space to hold, for example, twice the size of these files?

Usually, if you rename files with Dropbox opened, it will replace the file normally.

The original file is deleted, and the renamed one is uploaded.

If you don't have more free space, Dropbox won't be able to upload de renamed file, but will delete the old one.

Make sure you have enough space and you Dropbox app is running and syncing.

Hope this helps.

  • HollisHoHo's avatar
    HollisHoHo
    Helpful | Level 6
    8 years ago

    I have no idea what you're talking about. 

    I didn't delete or change the name of one file out of the 1000s of files that are now missing. 

    I get an error message when I try to find deleted files on your web site. 

    This is not the first time this happened & I am disgusted beyond belief.

    I did what you told me the last time, I reinstalled the software--but it's taking forever to sync the files again.

    Dropbox used to work like a dream.  It doesn't anymore.

  • HollisHoHo's avatar
    HollisHoHo
    Helpful | Level 6
    8 years ago

    Why do you keep giving canned responses?  You're not even trying to find out why this is happening to me. 

    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      Hi again, HollisHoHo, 

      I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you. 

      Please have a look for their email, and get back to them when you can. 

      Thanks! 
      • Ailime1's avatar
        Ailime1
        New member | Level 2
        6 years ago

        I'm having the same problem. Please advice. It would also save time if you could publish the solution. 

        Thanks, 

         

        Emilia 

         

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