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HollisHoHo's avatar
HollisHoHo
Helpful | Level 6
8 years ago
Solved

Missing files after folder renaming.

Working on a brief that is due tomorrow.  Time is of the essence.  I changed the names of many files & folders containing court forms.  Very tedious but had to be done.  When I finished & now ready to work on those forms: THEY'RE ALL GONE!  What?  1000s of court forms--simply disappeared.  I finally stumbled online & figured out that, according to Dropbox, I deleted those folders & files.  No way could I have accidently deleted so many files & folders!  So, instead of working on my brief that is due tomorrow, I then had to figure out how to restore 1000s of files to my computer--still not sure I did it right--the interface was not overly user friendly--& wasted too many precious hours in the process--including writing this message.  Just now, I finally got back to real work--I renamed a folder & AGAIN, it disappeared!!  WTF?  I do NOT want any fancy new features; I don't have time to figure out what local, online or smart sync means nor do I care.  I just want everything to work like it always did.  I cannot be wasting time being hijacked by features I didn't ask for nor do I want.  I don't want a new learning curve.   Don't ruin a good thing.  The simplicity & reliability of Dropbox were its best features.   Add all the new features you want but give us the option about whether or not we want those new features.  I feel like the victim of a bait & switch. 

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  • Sanchez's avatar
    Sanchez
    8 years ago
    Hi again, HollisHoHo, 

    I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you. 

    Please have a look for their email, and get back to them when you can. 

    Thanks! 

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  • Elizabeth9190's avatar
    Elizabeth9190
    New member | Level 2
    7 years ago

    Same happened here and not only did I lose the files, but they never showed up under my "deleted" files so i could not restore them. Thank goodness it was a shared folder and i was able to delete the entire folder and have my friend re-share it with me. But that isnt really a solution now is it? I had a long back and forth with more than one support person and NOT one of them could tell me where my files went, why they disappeared, or how to get them back. Im sorry, but that is crap. I shouldnt have to worry about losing important documents that took DAYS to create simply because I needed to rename them!

  • Ailime1's avatar
    Ailime1
    New member | Level 2
    7 years ago

    I'm having the same problem. Please advice. It would also save time if you could publish the solution. 

    Thanks, 

     

    Emilia 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Sorry to hear you're also having this issue and that this had to be your first post in our Community!

    Nevertheless, it's always nice to see new faces around so welcome aboard! 

    Moving on to your concern now, just to make sure we're on the same page, could you provide some additional information on what seems to be bothering you exactly?

    Can you see/find the files from the now renamed folder in your account on our website?

    If not, can you take a look at your events page and let me know what you find there in regards to the actions you took on your files? This might point you towards the right direction.

    In any case, please keep me posted! 

  • Glenville's avatar
    Glenville
    New member | Level 2
    6 years ago

    I am having a similar issue - i have lost all my financial records for 2019...  I got a new PC about 6 months ago, and when setting it up, all the files from my old PC were copied over.  What I did not realise what that my folder called Dropbox was not syncing with my online version.  Only now as I was looking for the files online did I realise that I had not installed Dropbox Desktop on the PC.  I installed it and was prompted that as there was already a Dropbox folder on my PC, it could _rename_ it and install a new Dropbox folder.  This is the option I chose, but when the install finished, it had _replaced_ it.  I cannot find any renamed folder on my PC and it is not in my recycle bin.  What should the _renamed_ folder be called and where should I find it??  I really dont look forward to doing my taxes without these files...

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi Glenville; how are you today?

    I was wondering if you're still having issues with or you managed to resolve this somehow so please let me know here and we'll take it from there. 

    Note that the old Dropbox folder should have been renamed to Dropbox (Old) and a new one must have been created at the time you relinked your account on the desktop app on this computer. 

    In any case, please keep me posted. 

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