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Paulbert's avatar
Paulbert
New member | Level 2
3 years ago
Solved

Missing files since buying new phone

Hi,I recently brought a new phone and had all my data and apps transferred over to it,but when I opened dropbox there was only one file on it all the rest are gone,is there anyway of getting them bac...
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  • Jay's avatar
    Jay
    3 years ago

    Hi Paulbert, thanks for bringing this to our attention.

     

    If you're not seeing the missing files on the deleted files page, and you just switched phones, then most likely you've created a new Dropbox account, and your files are under another Dropbox with a different email address.

     

    If you own another email, try logging onto the Dropbox site directly to see if the files are located there.

     

    Keep me updated with any progress!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Bpwent, sorry to hear about your missing files.

 

When is the last time you remember seeing them on our website? 

 

Have you tried logging into both of your accounts and taking a look at your events page?

 

This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint. 

 

Keep us posted on your findings!

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