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Mapster12's avatar
Mapster12
Helpful | Level 5
12 days ago
Solved

My account is full and the desktop app is stuck syncing, so I can't delete any more files

I decided to send a large number of photos and videos to Dropbox to back them up. Doing so caused me to exceed the 2 GB limit on my basic plan. Since then, I have been trying to delete enough photos ...
Storage space
  • Mapster12's avatar
    Mapster12
    8 days ago

    I was able to delete enough photos using the DropBox website itself instead of my local DropBox folder which in turn got me under the 2 GB limit. Therefore, problem solved!

    Thanks for the help.

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
12 days ago

Welcome to the community Mapster12​ 

Thanks for the details, and I’m sorry this has turned into a loop. When a Dropbox Basic account is over the 2 GB limit, uploads and syncing can be restricted until you’re back under quota. The fastest way to break the cycle is to delete files directly from dropbox.com (not just locally), then let the desktop app catch up.

  1. Log in at dropbox.com and delete enough large photos/videos to get under quota (steps here: https://help.dropbox.com/delete-restore/delete-files).
  2. Quit and reopen Dropbox on your Mac, then check the sync status again


give that a try and let us know how it works

Mapster12's avatar
Mapster12
Helpful | Level 5
8 days ago

I was able to delete enough photos using the DropBox website itself instead of my local DropBox folder which in turn got me under the 2 GB limit. Therefore, problem solved!

Thanks for the help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    Hey Mapster12, happy Monday! 

    Happy to see that your issue is now resolved! 

    If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

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