Forum Discussion

HGC2021's avatar
HGC2021
Explorer | Level 3
3 years ago

My dropbox is encrypted by virus can not restore original data

Hi all.   Today my dropbox is encrypted by virus, but but when i go to dropbox and choose to restore original data, the encryption virus immediately restores the file encrypted by virus. Please hel...
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

You cannot restore to that version I'm afraid because it is too old to recover. You can only recover for 30 days as free user (i.e. up to about 25th Jan 2023). As a paid user at the time of the change / deletion you could restore 180 days (i.e. up to about 25th August). 

 

It is not possible to recover longer than that I'm afraid. Even upgrading will not do anything. 

HGC2021's avatar
HGC2021
Explorer | Level 3
3 years ago

But when i see on Version History, i can download.

 

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