Forum Discussion

samuelc's avatar
samuelc
Explorer | Level 3
17 days ago

My files appear to be empty after editing

Hello, I'm on an ASUS Zenbook running Windows 11. I have a shared dropbox folder that constantly has files getting wiped/copied (when they get copied they are empty) showing up on the dropbox. It alw...
edit
restore
Shared Files
Shared Folders
sync
windows
samuelc's avatar
samuelc
Explorer | Level 3
14 days ago

No, none of my apps that I am aware of can edit the folder, all of the ones that might are also installed by other people in the same folder and it's not happening to them which makes me think its another issue maybe on my computer.

Second, the files are completely blank, like they have just been opened up.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
14 days ago

Could you attach a screenshot of the version history for that specific file, by following these steps to view the history?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!