Forum Discussion

Smilence's avatar
Smilence
New member | Level 2
2 years ago

My files have gone missing unexpectedly

After 13 years of using dropbox, I've discovered that some of the important files in one folder just gone missing. The folder seems to be empty, despite that I know for sure there are gigabytes of da...
Dropbox Basic
File access
restore
Smilence's avatar
Smilence
New member | Level 2
2 years ago

I've tried to log in using a different browser, and then using the app on my mobile phone, both showing the same result. I even tried to download the desktop application, but still no luck. 

 

The account is the correct one, I only have one Dropbox account. 

 

One thing worth nothing is that my Dropbox has been nearly full(less than 1GB of space left) for the last 5 years. However, I don't feel like this is the root cause. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

It is pretty strange, indeed.

 

If you want, we can switch to email, so I can take a look into your account and see what I can find.

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