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Forum Discussion
KS111
2 years agoNew member | Level 2
My folder with all my files is missing and I can't find it on the deleted files page
Hello two weeks someone deleted our folders and files, most of our files have been restore now but for some reason my folder with all my files is missing and I can't find it on the deleted folders.
Hannah
Dropbox Community Moderator
2 years agoHi there, KS111, sorry to see that your files are missing.
Was this folder a shared folder or a non-shared one?
Do you see any events about this folder in your events page?
Let me know what you find.
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