My old pictures are missing!

Hey NopeBob, do you mean that you've been logging in through the Dropbox mobile app during this time?

 

If so, the account wouldn't have been deleted, as this is considered as an active account.

 

However, is it possible that you've logged in to a different account? Perhaps an older one, that you never really used?

Hi Hannah thanks for your reply but I don't believe this to be the case for this account which is why I am confused.

Highly disappointed in the service

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NopeBob wrote:
Hi Hannah thanks for your reply but I don't believe this to be the case for this account which is why I am confused.

Highly disappointed in the service

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Dropbox accounts dont just vanish unless not used for over a year. 

 

So, an easy way to check is via www.dropbox.com/events - what does it say there? Also www.dropbox.com/account/security - scroll down to devices. Does that show the ones you expect? Does that show the old phone etc.?

Hi Mark - that is the behaviour I would expect from a robust data storage service, yes! This does not appear to be the case with DropBox

I can't see anything under the events but under devices I see the devices including this phone so further confused.

Hi NopeBob, if you're not seeing any file history on the events page, then there's a few possibilities as to why this might be the case:
 

• The files are on another Dropbox account
• They were on a shared folder you don't have access to any more
• The files were deleted outside of the 30 day period 
• The files were permanently deleted

Is it possible that any of the above are true? Have you checked for previous login attempts (under browser sessions) to your account on this page?