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ALICHIA4's avatar
ALICHIA4
Explorer | Level 3
2 years ago

My photos are gone

All of my photos are gone on Dropbox. I’ve had the app for years and recently went to pull up my engagement photos only to find that all of my photos and files no longer exist. I pay for Dropbox month...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi ALICHIA4, thanks for bringing this to our attention.

 

If you're not seeing the missing files on the events page, then there's a few possibilities as to why this might be the case:
 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted

Is it possible that you have another email address with which you use on Dropbox?

 

This will help me to assist further!

About Delete, edit, and organize

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