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jonsymbolgoodman's avatar
jonsymbolgoodman
Explorer | Level 3
3 years ago

Mystery Photos on my account

Long story short: I have to free up space and these photos are mysterious in origin -- and I don't know what to call that 'menu item' on the left edge to be able to search for it in help in order to ...
Organize
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It looks like you're over your account's quota limit jonsymbolgoodman 

 

In this case, you'll need to make up some space before adding this folder to your account. 

 

You can achieve this by deleting any files you don't need stored in Dropbox or removing your access from shared folders you don't need.

 

Alternatively, since the space you'd need to access the folder is not too much, you can try referring a friend or colleague to Dropbox as that would earn you 500 MB of additional space.

 

Let us know if you have any other questions. 

  • jonsymbolgoodman's avatar
    jonsymbolgoodman
    Explorer | Level 3
    3 years ago

    Thanks, Walter -- the entire thread is about getting more space.

  • jonsymbolgoodman's avatar
    jonsymbolgoodman
    Explorer | Level 3
    3 years ago

    Could someone clarify why the Shared page and Plan page don't agree?

    Shared shows everything that's been shared with the account, which by what's shown on screen is something like 1.7 GB.

    The Plan page says I'm at 2.1 GB and that everything on the account is a shared file. It confirms that there are no backups taking space, and no "regular files" (whatever that means) taking up space.

     

    Maybe math is not my strong suit (which is at the cleaners), but I'm reasonably certain 1.7 does not equal 2.1.

    So what's that all about, hunh?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, jonsymbolgoodman! Can you please go to your Shared page again, click on the Files column instead, and send me a screenshot of what you see there? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for that, jonsymbolgoodman!

     

    Indeed, that's what Nancy meant.

     

    Would you mind actually navigating to your shared folders from the "all files" page instead and check out their exact sizes, to see what results you find?

     

    You can calculate the size of the folders, by following the steps here.

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