Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Z3TA4's avatar
Z3TA4
Explorer | Level 3
3 years ago
Solved

need your help with my archive

hi, the other time was downloadin my carptets all of them,,,, and was a truble,,,, i dont have my fotos in my pc and in drobox to anymore,,, plis therse all my live    plis helpme ,,, sorry for m...
restore
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Z3TA4, I'm sorry to say that if the files were deleted from your account that long ago, they can no longer be recovered.

     

    Deleted files can be recovered up to 30-180 days, depending on your Dropbox plan, but anything outside the restoration window, cannot be restored.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

How long ago did you delete the files Z3TA4 ?

Z3TA4's avatar
Z3TA4
Explorer | Level 3
3 years ago

junio 2022 o 2021

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Z3TA4, I'm sorry to say that if the files were deleted from your account that long ago, they can no longer be recovered.

     

    Deleted files can be recovered up to 30-180 days, depending on your Dropbox plan, but anything outside the restoration window, cannot be restored.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!