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lorena d's avatar
lorena d
Explorer | Level 3
3 years ago
Solved

permanently deleting files - it won't let me. help!

i try & delete a file permanently & it won't let me. what now?
Delete
  • Jay's avatar
    Jay
    3 years ago

    Hi lorena d, deleting files would free up your space immediately, so there's no need to permanently delete them.

     

    Is it possible you have a backup running on your account, taking up the quota?

lorena d's avatar
lorena d
Explorer | Level 3
3 years ago

no error messages, nothing.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey lorena d, thanks for the update on this.

 

Did you try to refresh the page afterwards, to see if that helps?

 

If not, make sure to also try to permanently delete your files using a different browser or a private browsing window as well.

 

Let me know how it goes!

  • lorena d's avatar
    lorena d
    Explorer | Level 3
    3 years ago

    hi hannah,

    refreshing helped. however there are files it won't let me delete, AND it's not showing that i have any more space even though i deleted tons of files.

    it still will not synch. ugh!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi lorena d, deleting files would free up your space immediately, so there's no need to permanently delete them.

       

      Is it possible you have a backup running on your account, taking up the quota?

      • lorena d's avatar
        lorena d
        Explorer | Level 3
        3 years ago

        not sure. please, dear God show me how to check this! i've spent hours on this. ugh!

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