Forum Discussion

LindaH22's avatar
LindaH22
Explorer | Level 3
2 years ago

Photos are gone, files on Dropbox are empty

Hello i have the dropbox basic abo. It is connected to my computer because of my pictures. I do a photobook on my computer. So now i wanted to add some new pictures to the book and 530 pictures are...
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

What is www.dropbox.com/events showing? Note if your account is full it wont sync. So any files you added OVER quota wont sync. 

 

Your files should be available if you click on the Dropbox icon and then the folder icon. 

LindaH22's avatar
LindaH22
Explorer | Level 3
2 years ago

Dear Mark

thank you. the events showed that my dropbox is full since 2021. I know that. I dont care if not everything is synct. But some files are empty on the dropbox AND on my computer desktop. How can that happen? Does Dropbox delet things for more space? can I solve that problem with more space?

Thanks Linda

    • LindaH22's avatar
      LindaH22
      Explorer | Level 3
      2 years ago

      Hey Mark

      no, they are not there at all. I couldnt find them.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi LindaH22,

     

    I wanted to check in on whether or not you were still having trouble with your files. I had our engineering team look into it, and you should be able to restore any deleted files on your account as long as you have the space. If you're over your storage quota, you can do this by upgrading to a plan with sufficient storage and restoring your deleted files.

     

    Let me know if you need any further assistance!

     

    Thanks,

    Ben

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!