Forum Discussion

LindaH22's avatar
LindaH22
Explorer | Level 3
2 years ago

Photos are gone, files on Dropbox are empty

Hello i have the dropbox basic abo. It is connected to my computer because of my pictures. I do a photobook on my computer. So now i wanted to add some new pictures to the book and 530 pictures are...
restore
BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi LindaH22,

 

I wanted to check in on whether or not you were still having trouble with your files. I had our engineering team look into it, and you should be able to restore any deleted files on your account as long as you have the space. If you're over your storage quota, you can do this by upgrading to a plan with sufficient storage and restoring your deleted files.

 

Let me know if you need any further assistance!

 

Thanks,

Ben

LindaH22's avatar
LindaH22
Explorer | Level 3
2 years ago

Thank you Ben

so I do an upgrade and then? How do I get my files back? How can I restore them?

 

    • LindaH22's avatar
      LindaH22
      Explorer | Level 3
      2 years ago

      Thank you. I upgraded my dropbox. I could restore the deleted pictures. But still most files are empty. I still have  at least 6 folders that are empty on the dropbox and on the computer and if i try to restore them, it is still not possible. I feel helpless and betrayed... I just paied 120.- euros and nothing changed!!!!!!!!

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi LindaH22,

         

        Thanks for following up. Would you mind if we reached out via email to investigate further?

         

        Ben

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