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YBeFitWellness's avatar
YBeFitWellness
New member | Level 2
3 years ago

PowerPoint for Web not Opening in order to edit the file

In the past week, every time my team tries to open a PPT from DropBox, it will only open for preview and not for edit. When we try to use PowerPoint for the web, a new tab will open and will appear t...
edit
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey YBeFitWellness, thanks for bringing this to our attention.

 

Would you mind sending us a couple of screenshots, showing how the file looks in the preview and how it looks when you open it with PowerPoint for the web?

 

If you download the file to your computer and open it with the local PowerPoint app, does it work?

 

Let me know and we'll go from there.

  • YBeFitWellness's avatar
    YBeFitWellness
    New member | Level 2
    3 years ago

    I have attached the images for both the preview and the PowerPoint on the Web. 

     

    When we download it, we can access the PowerPoint just fine, like normal. 

    • Calvin2DBX's avatar
      Calvin2DBX
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi YBeFitWellness!

       

      I hope you're having a great day, and don't mind me jumping in here.

       

      Can you try in Firefox (which isn't Chromium based like Edge and Chrome) to see if you can replicate the issue there? 

       

      Also give it a try in "incognito" mode and let me know what you see. 

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