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frugalprof's avatar
frugalprof
New member | Level 2
3 years ago

Re: Recovering deleted files (older than 30 days)

Situation:

  • Long time Dropbox super user (9+ years).
  • Paid premium user for the past 7 years.
  • Recently downgraded to free "Dropbox Basic" three months ago.
  • In the process, I accidentally deleted some of my wife's important files (whoops).
  • Since I'm now a "Basic" user, I can't recover files deleted >30 days ago. Fair enough.

If I pay to (re)upgrade to Plus/Professional, will I regain the ability to recover deleted files that are between 30-180 days old?

 

I'm assuming the answer is "no," but I figured I'd ask anyway to keep me out of the dog house with my wife. Thanks in advance.

1 Reply

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey frugalprof, thanks for reaching out to us.

     

    I'm afraid that upgrading your account retroactively, won't help you restore your files.

     

    The restoration window is the one you had at the time of the deletion.

     

    Apologies for the inconvenience this might cause, but if there's anything else you need, please let us know.

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