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Recovering deleted files after 30days
Hi,
I am unable to see deleted files. How can I get deleted files after 30days?
- Depends upon what you did to the Business Account and how long ago. A request to delete an account does exactly that - deletes it and the data with it.
The only way to know for sure though is contact support at www.dropbox.com/support and then track at http://dropbox.zendesk.com. Note that replies will take at least a few days.
23 Replies
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- Robert S.
Super User alumni
Unless you have a Dropbox for Business or Pro account with extended version history files are unrecoverable after the thirty day window has closed.
Thanks Robert, if I purchase Business or Pro now, is there any possibility to recover those lost files? I am able to see those deleted details in events. but not the deleted files in folders.
- Robert S.
Unfortunately not, extended version history doesn't
work retroactively. I shared this folder with my boss. He has Business account. He is authorised to edit that folder. So can he has any chance to recover them?
- Mark
Super User II
Was it shared BEFORE the files were deleted? If so yes, he should be able to recover them.
If not no. They are lost.
Oh Wow... Thanks Mark. I shared it when I created that folder. I can get my files back then... Thank you....
Is there any way to recover files deleted after 30 days without having pro account
Hey Poppy,
Nope, same answer as above. You will need either a Business or Pro account with extended file history to recover files that have been deleted for more than 30 days.
- Rich
You will need either a Business or Pro account with extended file history to recover files that have been deleted for more than 30 days.
One clarification on the above... You must have already had a Business account or a Pro account with Extended Version History active at the time of deletion and continuously since. Upgrading after the fact will not allow you to get around the 30 day limit.
If you don't already have Extended Version History, then files cannot be recover beyond 30 days.
Hello,
I am in the same situation as Vedavathi above. My husband is the owner of a shared folder, and another user deleted some files. My husband also would be the owner of the files and was the one who uploaded them to the shared folder. He does not have the extended file history. Is there any way to restore the files past 30 days? I thought that only the original owner of the files can permanently delete them.
Any help is much appreciated!
Thanks!
CGM
