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wiaz's avatar
wiaz
New member | Level 2
3 years ago
Solved

Read only on desktop App

HI. I have dropbox on 3 devices (iphone, PC at home, Laptop). Everything worked fine up to the time i bought new laptop. It has Windows 11 and i replaced my old one. With new laptop i can see all syn...
desktop
edit
sync
windows
  • wiaz's avatar
    wiaz
    3 years ago

    Thank you for fast response. It looks like safety software that monitors traffic on work computer cause this problem. I am trying to deal with our IT administrator to solve the issue. If it will not work, i will get back here. Thanks. Ivan

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the nudge here, Anton Haikov and sorry to see you're having this issue.

 

If you haven't already, can you please restart your computer, to see if that helps?

 

Also, if you quit the Dropbox app, are you seeing the same issue with the properties setting?

Anton Haikov's avatar
Anton Haikov
Explorer | Level 4
3 years ago

Hi! Thank you for your response. I did quit from the Dropbox app and turn off Read-only setting, as you suggested. But when I closed the Folder Properties Tab and opened it again this setting turn on. Maybe problem in windows settings?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Anton Haikov, interesting. 

     

    What do you see when you click "How to fix" after the error you get? Also, is this particular folder located inside your Dropbox account?

     

    Is your Dropbox folder also located on your E: drive? 

    • Anton Haikov's avatar
      Anton Haikov
      Explorer | Level 4
      3 years ago

      When I click "How to fix" Chrome is open this link — https://help.dropbox.com/sync/files-not-syncing#permission.

      I have a business account on Dropbox. And I think I logged in like administrator but not sure about it. However, I can go to the admin console from the app.

       

      Folder with Read-only error is a root folder of whole business acсount and all folders inside. And this folder located in E:drive.

      Thank you for your helping me! Hope we can solve this issue.)

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Anton Haikov, it might sound trivial, but have you tried signing out and then back into the app?

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