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Forum Discussion

Cream's avatar
Cream
New member | Level 2
8 months ago

Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.

I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly.  By default windows allows me to do this and it has been that way for years, as...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Cream, in a previous reply Walter had asked if the issue persists when the Dropbox app is paused and if it is, we could send you an email to investigate the issue further.

Shall I go ahead and send that email?

Cream's avatar
Cream
New member | Level 2
7 months ago

That reply was not to me, so I had no notification of it. Yes, I would like that, as the issue persists when the app is paused. 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Cream, thanks for the info. In order to look into this matter in more detail, please contact the support team directly for them to investigate further.

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