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Cream's avatar
Cream
New member | Level 2
8 months ago

Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.

I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly.  By default windows allows me to do this and it has been that way for years, as...
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otosama's avatar
otosama
New member | Level 2
7 months ago

Hello, thanks for the reply. I'm not entirely sure, as I wasn't paying close attention to the updates. However, the problem started more than a week ago, which matches the creation date of the post. Before that, everything was working just fine.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    I understand. Can you clarify the current syncing status and app version of your Dropbox app? 

    Other than that, I assume that this is something that only affects the thumbnails of your .clip files and no other files in your Dropbox folder, correct? Are you also seeing green checkmarks next to those files?

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