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Cream's avatar
Cream
New member | Level 2
8 months ago

Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.

I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly.  By default windows allows me to do this and it has been that way for years, as...
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otosama's avatar
otosama
New member | Level 2
7 months ago

My Dropbox version is 223.4.4909, and the syncing status shows "Your files are up to date."
So far, only the .clip files are affected, even though all files have green checkmarks.

Additionally, this issue only occurs with .clip files in the Dropbox folder. When I move the files and folders out of the Dropbox folder, their thumbnails display correctly. However, once I move them back into Dropbox and they finish syncing, the problem reappears.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey all, thanks for reporting the issue! 

    I checked internally with our Team about it, and it seems that this is a known issue.

    Our team is working towards a fix, and we'll let you know once it's implemented. In the meantime, make sure to keep your Dropbox app up-to-date with the latest version.

    Thanks a bunch for your patience here!

    • Soxadb's avatar
      Soxadb
      Explorer | Level 4
      7 months ago

      Thank you! I'm here to confirm the very latest update as of today didn't fix this issue.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Hey all, I hope you're doing well!

        I just wanted to pop in here and ask if you're still facing the same issue, or if it's been resolved. 

        It should be settled by now. Provided this is still ongoing for you, please make sure to update to the latest version of our desktop app using this link, and let me know more.

        Thanks!

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