Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.

Hey claudiogardosi​ - did you get the chance to see my previous response? 

Hey claudiogardosi​ - I'm sorry for the late response. 

Could you try the latest version of the Dropbox desktop app from this page directly and let us know if you still get the same results? 

Hi, I’m following up on this issue as it remains unresolved.

I’m using Dropbox version 228.4.5567 on Windows. Thumbnails for Autodesk Inventor files (.ipt, .iam) still do not show up in File Explorer when these files are inside the Dropbox folder, even though they are marked as “Available offline.”

However, when I move the same files to a regular local folder, such as the Desktop, the thumbnails display correctly. This suggests the problem is related to how Dropbox handles synced folders after the recent update.

Could you please provide any updates or workarounds? Thanks in advance!

HI Soxadb, we appreciate the feedback on this matter.
We take all comments into consideration when improving the Dropbox site and services.

I'm still having the issue with autodesk files. 

Hello Megan - this specific Clip Studio file icon issue is now resolved as of ~last week ish! I don't remember exactly when. Thank you all for the fix.

However, the issue of Dropbox uploading Clip Studio's save file too early persists. I think what Clip Studio does when it saves a file is create a temporary file in the Dropbox folder, which Dropbox then immediately begins to upload as the file is being written to (or that seems to be the case). I think what's supposed to happen is this temporary file that's being written to is deleted as soon as Clip Studio's save operation is completed, and we're not really ever supposed to "see" this temporary file.

What happens though is that when Dropbox uploads early, the original Clip Studio file being written to gets corrupted, meaning that you now must Save As, as the original file is now broken. I would say this happens a good 70% of the time I save a file, and if it's a larger file, nearly 100% of the time. Usually I'll end up deleting about 20 of these temporary corrupted files at the end of a work day.

I've actually had this particular problem with Dropbox once before in the past, but I have no idea how it resolved itself or whether it was something I or Dropbox changed.

Hey all, I hope you're doing well!

I just wanted to pop in here and ask if you're still facing the same issue, or if it's been resolved. 

It should be settled by now. Provided this is still ongoing for you, please make sure to update to the latest version of our desktop app using this link, and let me know more.

Thanks!

I have the same issue, but with Autodesk Inventor thumbnails. Outside of dropbox - all works. Pause dropbox, rewrite file and thumbnails appear. Resume sync, and they are gone.

Dropbox paused, paste files from outside of Dropbox:

Resume sync:

Hey Soxadb and taddiefrisbee! This is something that’s still being worked on, so please keep checking your Dropbox app to make sure it remains up to date.

Thanks for your patience so far, and we’ll let you know once there are more updates.

Would just like to chime in to say I'm also having this exact issue! Please let us know when it is fixed 😭