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Shark7's avatar
Shark7
New member | Level 2
3 years ago
Solved

Recovering photos from a lost phone

Hi, I'm in desperate need of help. My phone was stolen, so I've lost all of my info and photos. Is it possible to download/sync photos off that phone using Dropbox on another device? The stolen phone...
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  • Rich's avatar
    Rich
    3 years ago
    Shark7 wrote:
    Is it possible to download/sync photos off that phone using Dropbox on another device? The stolen phone is still a connected device ...

    No, that's not possible. Any files you already uploaded to Dropbox would be in your account, but there's no way to retrieve files that weren't already uploaded. Also, I'd highly suggest unlinking the device from your account. If someone has the phone and are able to access the Dropbox app, they'll have access to all of the files in your account.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Shark7 wrote:
Is it possible to download/sync photos off that phone using Dropbox on another device? The stolen phone is still a connected device ...

No, that's not possible. Any files you already uploaded to Dropbox would be in your account, but there's no way to retrieve files that weren't already uploaded. Also, I'd highly suggest unlinking the device from your account. If someone has the phone and are able to access the Dropbox app, they'll have access to all of the files in your account.

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