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Alan R.4's avatar
Alan R.4
Helpful | Level 6
3 years ago

Rename and delete options now missing when viewing a PDF file

I always used to like the ability to rename and delete a file from within the built-in PDF viewer. Why did this feature get removed? Now if I'm in a folder with lots of files that start with a simila...
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Alan R.4's avatar
Alan R.4
Helpful | Level 6
3 years ago
Hi Hannah - no I'm referring to when you open a PDF in the Android app. You used to be able to rename or delete it from the 3 dots menu.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Alan R.4!

 

You should still be able to rename/delete your files this way. 

 

Do you mind sharing a screenshot with me of the options you see now, so that I can have a look?

  • Alan R.4's avatar
    Alan R.4
    Helpful | Level 6
    3 years ago

    Nancy sure - please see pic below.  As you will notice the rename and delete options have been removed compared to previously. It changed a few months ago, I only got round to posting about it now.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshot here, Alan.

       

      That's strange indeed, because I'm testing this on my end and I can see both the delete and the rename options.

       

      Are you on the latest iOS and Dropbox version as well?

       

      If so, can you tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

      • Alan R.4's avatar
        Alan R.4
        Helpful | Level 6
        3 years ago
        Hi Hannah - no, as mentioned I'm using the latest Android version, not iOS. I've tried clearing application cache but to no avail. Just to check, you are looking at when in the PDF view of the file aren't you? As I say that's where it has disappeared from, it's still there if done from the main files list but as per my OP that has the whole issue of being sure you have the right file if it's a long filename and it used to work in both scenarios.

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