Forum Discussion

Ed Martin's avatar
Ed Martin
New member | Level 1
10 months ago

Resetting copy/move settings on MacOS

macOS. Long-time user. Installed Dropbox on a brand new computer. Let everything sync. I tried to move a folder from Dropbox onto local storage on my Mac.  A dialog came up asking (paraphrasing) if I...
desktop
Mac
Organize
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi there Ed Martin - sorry to hear about this.

If you're not getting that prompt when trying to move a folder again, you can try these steps, but instead of fixing your hardlinks and/or permissions, you'll need to choose the option to reset your file system warning options.

Let me know if that helps!  

  • Ed Martin's avatar
    Ed Martin
    New member | Level 1
    10 months ago

    Unfortunately, that did not fix the issue.

    Let me try to explain again using an example…

    1. Open a Dropbox folder on a Mac
    2. Click & hold on any file or folder
    3. Drag that file or folder onto the Mac desktop

    Here is what is happening on my Mac now:

    • The file (or folder) copies to the Mac desktop
    • BUT the original file (or folder) in Dropbox remains

    That’s not what I want.  I want the action to move the file (or folder) from Dropbox onto my desktop.

    I have multiple other Macs and it works as I want on all of them.  But it’s not working like that on my new Mac mini.  All of them are running the same version of macOS.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hi from me as well, Ed Martin!

      If this action dialog is coming from your OS, you won't be able to change the setting through Dropbox, but through your OS settings; have you tried searching there?

      You can contact Apple for assistance on that as well.

      • Ed Martin's avatar
        Ed Martin
        New member | Level 1
        10 months ago

        Thanks!  Yes, I have.  The functionality for non-Dropbox items (files or folders) works as expected. It's only the DB files and folders that are different.

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