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HS11's avatar
HS11
Helpful | Level 6
2 years ago
Solved

restoring deleted files after reverting to the basic plan

Hello!  This past year, I've migrated over to Google Drive.  I kept my Dropbox account open until now, and have just recently reduced my plan to the "free" one, which included deleting most of my fi...
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  • HS11's avatar
    HS11
    2 years ago

    Thank you so much, Nancy ~ I was able to see them restored (I'm downloading now).  I'm not 100% sure what I did (though I did go to my Microsoft Edge browser when things appeared to be working better).  I'm now able to also see the restored files via my Google Chrome browser as well.  This is a relief and answer to prayer ~ I appreciate your assistance!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

In general, when restoring files/folders, they should be restored in the exact same location they were before the deletion.

 

Out of curiosity though, are you getting the same error via a different browser/incognito window? 

 

That’ll help me assist you further.

HS11's avatar
HS11
Helpful | Level 6
2 years ago

Thank you so much, Nancy ~ I was able to see them restored (I'm downloading now).  I'm not 100% sure what I did (though I did go to my Microsoft Edge browser when things appeared to be working better).  I'm now able to also see the restored files via my Google Chrome browser as well.  This is a relief and answer to prayer ~ I appreciate your assistance!

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