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mckeenge's avatar
mckeenge
Explorer | Level 3
2 years ago

Several audio files went missing after 4 years.

I had several large audio files stored on Dropbox. I had not needed to access them for about four years. Today I tried to access them and found that they are not there: they have apparently not been ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey mckeenge, welcome to our Community!

 

You mentioned that you didn't need to access the files for about 4 years. 

 

Within these 4 years, did you access the account itself? I'm asking, because inactive accounts usually close after approximately 1 year of inactivity. 

 

Is it possible that you created a brand-new account in the process? 

 

Let me know more, and we'll take it from there!

mckeenge's avatar
mckeenge
Explorer | Level 3
2 years ago

No, I haven't accessed them for some years, I don't remember exactly how many.
I would be very grateful for your help.

Thank you!

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mckeenge, thanks for the speedy response! 

     

    It sounds like your Dropbox account was deleted, and when you tried to sign-in, the system created a new account. 

     

    In this case, I don't think there's much to do in order to recover the content. I'm sorry. 

    • mckeenge's avatar
      mckeenge
      Explorer | Level 3
      2 years ago

      I would like to cancel my account altogether. Can you tell me how to do that?

      I am not very happy with this situation.

       

      Gayle

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi mckeenge, if you're referring to deleting your Dropbox account entirely, then you can do so by following these steps.

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