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Forum Discussion

mckeenge's avatar
mckeenge
Explorer | Level 3
2 years ago

Several audio files went missing after 4 years.

I had several large audio files stored on Dropbox. I had not needed to access them for about four years. Today I tried to access them and found that they are not there: they have apparently not been ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey mckeenge, welcome to our Community!

 

You mentioned that you didn't need to access the files for about 4 years. 

 

Within these 4 years, did you access the account itself? I'm asking, because inactive accounts usually close after approximately 1 year of inactivity. 

 

Is it possible that you created a brand-new account in the process? 

 

Let me know more, and we'll take it from there!

mckeenge's avatar
mckeenge
Explorer | Level 3
2 years ago

Hi Megan,

I tried to delete my account, but I am not sure it worked. Can you please let me know if my attempt to delete it was successful?

Thanks so much,
Gayle

 

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