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D-Y1996's avatar
D-Y1996
Helpful | Level 6
8 months ago
Solved

Signed into my account and all my files are gone

Hey, I've been on DB for 13 years and i just had a bunch of old photos mainly and sometimes used it for practical stuff, but now coming back after long time i see DB has been updated alot and all my ...
restore
  • D-Y1996's avatar
    D-Y1996
    8 months ago

    Hey, so you were right, I have two DB accounts and I was looking at the wrong one, dumb me, I dont know what happened, I thought about this right away that it could be the problem and I checked my other mail for DB mails, but I couldnt find any. However now I can.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago
D-Y1996 wrote:

Really???? without notice?

dan_mt wrote:

At least they could send a notice. 

They do. Multiple emails to your email address that is on file - usually starting 90 days before its deleted. Obviously, however, this means you need to have access to the email and read them (ie. they dont do into junk/clutter etc. or be deleted due to people assuming they are marketing ones). 

D-Y1996's avatar
D-Y1996
Helpful | Level 6
8 months ago

Have not gotten any e-mail, only emails for the past 2 years that my account was overfull and I needed to upgrade, and last time I was logged in I tried to upload some stuff but could not since I realized they now had a cap on how much you can upload.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 months ago
    D-Y1996 wrote:

    only emails for the past 2 years that my account was overfull and I needed to upgrade

    Dropbox also removes data to bring you below quota if you are over it - so those emails could have been your warning about that. 

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