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Special account with packrat since 2009 - All deleted files permanently deleted ?
Hello, I’ve got a big problem. First of all, sorry for my english. I’m a very early user of Dropbox, since 2009, one of the first users. After a basic account, I upgraded during two y...
Mark
Super User II
Super User IIHi raouldouglas
PackRat was discontinued many years ago and became something you had to opt in to keep. So if you didnt opt in you will have lost it.
The other to check if you did opt in is that you have not changed your plan (other than the ones Dropbox have done themselves - i.e. space increases) OR missed or been late with payments. Any downgrade or account changes removes PackRat (i.e. a trial of Professional)
- Mark
Edit: if you go to https://www.dropbox.com/account/plan it will show you what add ons etc. you have on your account.
For example mine says the following as I'm on a grandfathered plan from before PackRat:
Unlimited version history
Free unlimited file version history
Mine just says that I have a basic account.
It has always said that since my packrat account of 2011 became a free plan. For some time the packrat message was still there, and just disappeared at some point, but I could still restore all my files until today, and for many years. The searched engine that shows my deleted files from the past 12 years ago just stopped to work recently. The last old file I restored (more than 30 days and more than 180 days deleted) was on the 5th of june 2021.
Is there a risk that all my deleted files from the past 12 years have been permanently deleted ?
If so, there must have been a team member to do the change on my account recently. He couldn't haven't seen that those deleted files represent a certain amount of space disk and that they're still there and accessible for me since 2009 !
Ok, I realize that maybe it's a problem in the search bar, because even if I search for a file that I deleted a few days ago (less than 30 days), it does not show in the results of the search engine. Only files that have not been deleted are shown in the search results now.
I can't just imagine someone in the dropbox team just delet permanently and erase all my 21 years deleted files that I had acces to. He should have seen that it represents a consequent amount of space disk (probably many To… 5 To, 10 To, maybe more). He should have send me an email befor doing that.
I'm a graphic designer and a comic book drawer. Go check my website >> [link removed by moderator]
Many of my working files are photoshop files. They can't have been all lost and erase permanently just by a wrong manipulation or by pressing a simple button.
Can you tell me if the team is working on the application right now ? Maybe it's a bug and that's for that reason I can't see any deleted files in the search results. Or is there now a specific new action to do for searching in the deleted files ?
